This website is run by Tunbridge Wells Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Click the button on the left hand side of the screen that looks like this:  on any page to make some content more accessible.
  • change colours, contrast levels and fonts
  • zoom in up to 150% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text in most areas as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • some of our online forms are difficult to navigate using just a keyboard
  • there may still be some pages that have a more decorative structure and headings are unable to be read by your software. 

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Unfortunately, we do not provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. We can, however, use a mediated text relay service if one is provided by person calling.

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter through Kent County Council Sensory Services or you can call ahead and book them directly on 03000 418100 or email

Find out how to contact us.

Technical information about this website’s accessibility

Tunbridge Wells Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations


On some pages there are empty headings, which may confuse people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Information and Relationships).

Colour contrast

On some pages the colour of the text, the buttons and the colour of the background are not in sufficient contrast to each other. This doesn’t meet WCAG 2.1 success criterion 1.4.3 (Contrast, Minimum). 

Disproportionate burden

Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Information and relationships).

What we’re doing to improve accessibility

To improve accessibility, we are auditing our website externally, as well as reviewing and improving our internal design, production and publishing practice.

This statement was prepared on 20th February 2020. It was last updated on 20th February 2020.